| 1. | What is the Live-In Caregiver Program? |
The program is jointly administered by HRDC and Citizenship & Immigration Canada. It was developed to meet the shortage of caregivers in Canada. The objective is to provide the foreign caregivers with the ability to apply for permanent status after completing 24 months of work over a three year period. For a more complete understanding of the program and its benefits visit :
http://www.cic.gc.ca/english/pub/caregiver/index.html
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| 2. | Where is our head office located? |
Super-Nanny is a Montreal (Quebec) based Agency.
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| 3. | How long has your agency been in operation? |
Super-Nanny has been in operation since 1990.
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| 4. | Where do our caregivers come from? |
Super-Nanny does not limit itself to one nationality of caregivers. We understand that each family requirement is unique and therefore we try to have caregivers of all nationalities.
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| 5. | What are the steps for processing a work permit? |
For a local applicant
- Submitting employer's application to hire a caregiver to HRDC
- (For Quebec employers only) Submission of caregiver application for a new CAQ in addition to payment of processing fee of $175 CAD to Immigration Quebec.
- Issuance of new CAQ and job offer validation
- Submission of application of the caregiver for a new employment authorization and payment of required processing fee of $175 CAD. to the Federal Government
- Issuance of new working permit
For an overseas applicant
- (1)Submission of application of the employer to hire a caregiver to HRDC
- (2)Issuance of the job offer validation to the employer
- (3)(For those applying to work in Quebec) Submission of the application of the caregiver for a CAQ, required documents and payment of the processing fee of $175 CAD to the concerned Quebec Immigration office serving the country where the applicant is coming from
- (4)Interview of applicant at the designated Canadian Embassy
- (5)Submission of the application of the caregiver for an employment authorization, required documents and payment of the processing fee of $150 CAD. to the Canadian Consulate or Embassy.
NOTE: To work in Ontario, Step 5 comes first, followed by Step 4.
- (6)Medical exam of applicant
- (7)Issuance of working visa
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| 6. | How do you determine the caregiver's salary? |
Minimum wage increased to $7.75/hour from $7.60/hour since the 1st of May, 2006.
Gross weekly= $310.00, Net weekly= $265.85
The employer pays $44.15 (Quebec/Canada)taxes every week. The work week consists of 40 hours divided over 5 days (generally 8 hours per day), plus two days off. Extra hours worked beyond the 40 hours are paid time and a half. In the event that the foreign live-in caregiver work less than full-time hours in any particular week, he/she must be compensated for full-time work.
Room and board under the Live-In Caregiver Program, in the Province of Quebec, is free of charge and included in the contract.
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| 7. | What happens if problems arise in the workplace? |
If problems arise between employer and caregiver, a Super-Nanny representative will act as and intermediate to help resolve the problem. Should the problem persist we will advise both parties with their respective options.
Should the employer choose to terminate the caregivers employment or the caregiver chooses to resign within the guarantee period we will replace the caregiver free of charge.
Notice of termination of employment
The employer must give written notice before terminating the contract of the employee if this employee has completed 3 months of uninterrupted service with the employer and if the contract is not about to expire. This notice shall be provided at least one week in advance, if the employee has completed less than one year on uninterrupted service, or 2 weeks in advance if she has completed between one and 5 years of uninterrupted service.
Notice of resignation
Should she with to terminate the present contract, the employee agrees to give the employer written notice thereof at least one week in advance and to inform the ministère de relations avec les citoyens et de l'immigration(MRCI) of the resignation.
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| 8. | Can the caregiver to care for a child and an elderly in addition to the housework? |
Each case is different. It is the responsibility of the employer to fully inform Super-Nanny of the desired work to be performed. By doing so Super-Nanny will chose candidates with the right qualifications.
Any additional work desired to be done should be fully disclosed with the caregiver prior to signing the employment contract.
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| 9. | Does Super-Nanny charge a fee to hire a live-in caregiver from overseas? |
Yes, Super-Nanny charges a fee, which can be given to you when you call (514) 932-6269 or (514) 428-9088.
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| 10. | What happens if I do not need the caregiver that I "sponsored" anymore ? |
Should you choose not to follow through with a caregiver we will notify the HRDC on your behalf. That caregiver is then available to be sponsored by another employer. See notice of termination procedures for Question #7.
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| 11. | Hiring a caregiver who is already here in Canada? |
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A prospective employer, can contact Super-Nanny at (514) 932 6269 or at (514) 428-0073.
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The process of searching from the agency's files for the caregiver that might meet the employer's needs begins.
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Once a match has been found, the employer can interview the applicant either by phone or in person at the employer's house. We do the reference checks.
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If a placement has been made, the employer pays the agency fee. If you are hiring someone with a tempporary work permit, the agency processes and submits all the paper work for you to the government.
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| 12. | How many times am I allowed to change employer on my temporary work permit? |
There is no maximum number of transfers of employers. The Canadian Governement allows you only 36 months starting from your date of arrival here in Canada to complete 24 months working as a live-in caregiver so that you can qualify to apply for Permanent Residence or Landed Immigrant Status. The length of time you have worked for all the employers cumulated within a 36 months period will be considered.
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| 13. | What are a caregiver's duties? |
Child care duties: The caregiver would possibly be asked to be in-charge of feeding, bathing, dressing, playing, reading, supervising social activities, assisting with homework and housekeeping chores like laundry, ironing, tidying up and meal preparation.
Elderly care duties: Duties would involve being the companion to the elderly, grooming, bathing, supervising medication, grocery shopping,meal preparation, laundry and housekeeping chores.
All other duties and responsibilities would depend on each family's needs and should be discussed in advance with the caregiver.
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| 14. | Should you sign a contract of employment with your caregiver? |
As with any employee a clear understanding of what is expected will avoid misunderstandings in the future. Although the Governement requires that an employment contract be signed, Super-Nanny strongly recommends you take the time to draft a clear and somewhat detailed contract.
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| 15. | When should the salary be paid and who pays the taxes for the caregiver/nanny? |
Once a caregiver has been placed, the caregiver isnormally paid on a weekly basis. The employer is responsible for paying and submitting all tax deductions as stipulated by law.
For more information on the deductions at source, you can call:
Revenue Quebec at 514-864-6299 or 1-800-267-6299
Revenue Canada at 1-800-959-7383
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| 16. | Delay for changing the employer on your work permit? |
- For a local applicant transferring to a new employer here in Canada:
From the date the application is sent to Human Resources Development Canada (HRDC), expect to wait approximately 45 days in order for your job offer to be validated and for the Certificate of Acceptance for Quebec (for those in Quebec) to be issued. As for the issuance of the working permit, current processing times can be obtained at www.cic.gc.ca or by contacting the Call Centre at 1-888-242-2100.
- For an overseas applicant: This depends on the country or consulate processing your application. Normally, it would take six months to more than a year starting from the date the application is sent to Human Resources Development Canada. Immediate and complete submission of required documents by the applicant helps expedite the processing.
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